Job Introduction
Recently left college and ready to start your career?
We’re looking for two enthusiastic people to join our Contact Centre team at Energy Assets. You don’t need previous contact centre experience - we’ll train you from scratch and give you all the support you need to succeed.
What matters most is that you can communicate confidently, type accurately and use everyday Microsoft software such as Outlook and Excel. You’ll also need a positive attitude, a willingness to learn and a genuine interest in helping people.
This is an excellent opportunity to gain valuable workplace experience, develop new skills and begin a long-term career with a growing national business.
Please note you will need to be available for 2 weeks training in Livingston, Scotland. Travel, subsistence and accommodation will be paid for by Energy Assets. This is only in the event that you take the role based in Darwen or Sheffield.
What you’ll be doing
With full training and support, you’ll learn how to:
- Handle inbound and outbound calls in a friendly and professional way.
- Listen carefully and help resolve customer enquiries.
- Arrange appointments and coordinate engineers’ diaries.
- Communicate with customers, engineers and internal teams.
- Prepare documents accurately and efficiently.
- Keep customers updated throughout their journey.
- Record information correctly on our systems.
- Work with colleagues to solve problems and achieve team goals.
What we’re looking for
You don’t need previous experience. We’re looking for someone who:
- Communicates clearly and confidently, both verbally and in writing.
- Enjoys speaking with people and helping them.
- Can type and enter information accurately.
- Has basic experience using Microsoft software, including email and Excel.
- Is organised and pays attention to detail.
- Is reliable, positive and keen to learn.
- Can remain calm and professional in a busy environment.
- Works well as part of a team.
- Is willing to take responsibility for their work and ask questions when they need help.
What we’ll provide
From your first day, you’ll receive:
- Full training - no previous contact centre experience is required.
- Regular coaching and support from an experienced team.
- Opportunities to build your confidence and develop valuable workplace skills.
- Clear career progression, with the potential to move into specialist, planning, scheduling or leadership roles.
- A friendly and supportive working environment where your contribution is valued.
Why join Energy Assets?
We offer:
- A competitive starting salary of £26,091, increasing to £26,330 after successfully completing your probation.
- An annual performance bonus, subject to eligibility.
- Monday-to-Friday working, with no weekend shifts.
- 30 days’ annual leave, increasing with service to 35 days.
- Retail and travel discounts.
- A refer-a-friend scheme.
- The opportunity to build a career with one of the UK’s leading utility infrastructure businesses.
About Energy Assets
Founded in 2005, Energy Assets is one of the UK’s leading utility infrastructure providers. We deliver metering, data services, low-carbon solutions and utility network infrastructure to some of the UK’s largest organisations.
Our people are at the heart of everything we do. We’re proud to provide an inclusive workplace where people are supported to learn, develop and build rewarding careers.
If you’re ready to take your first step into the world of work and want an employer that will invest in your development, apply today.