Job Introduction
We're looking for an experienced Team Leader to provide maternity cover for approx 10 months.
Our Team Leaders are responsible for ensuring the effective performance and development of their teams. Working closely with the rest of the management team, they ensure effective teamwork and communication across the business. This role manages, motivates and develops their teams, instilling an effective working culture across all teams. This role is key to delivering a strong operational performance from their teams and supporting the growth of Energy Assets.
Key Accountabilities
- Responsible for the day to day management of the team in line with company requirements and procedures
- Call monitoring/ Quality Checks of the team to ensure quality standards are maintained across the team
- Generation of weekly rota – lunch and shifts to ensure there is adequate cover at all times
- Recruit, onboard and provide initial training for new team members
- Manage, drive and monitor productivity, safety and quality of the work of their teams
- Effective management and resolution of escalated issues
- Training & development of new additions to the team providing necessary feedback to Line Manager to ensure satisfactory and ongoing review of new starter development
- Develop, monitor and report on team specific goals, objectives and KPIs
- Active and continual improvement of current processes (in liaison with the Line Manager) and provide direction on continual service improvements
- Ensure customer and supplier requirements are fulfilled whilst at all times adhering to the set SLAs
- Manage regular team meetings including production of minutes and action plans (Minimum Monthly)
- Undertake first line management and provision of agreed outputs for direct reports
- First line query & complaint resolution and preparation of all information if escalation to Line Manager is required
- Monitoring departmental mailboxes
- Ensure that operational systems are effectively maintained
- Drive process improvements to eradicate waste
- Be aware of, and comply with, the Company’s quality management system; including quality policies, main aspects, impacts and procedures
- Monitor and manage the effective performance of the teams, making continuous operational improvements as necessary
- Be a role model for others by consistently demonstrating behaviours which contribute towards an effective working culture
- Ensure that own team’s behaviours and performance follow same high standard, recognising and celebrating positive contributions, and taking appropriate action with individuals whose performance or behaviour falls short in line with company expectation
- Manage, motivate and develop direct reporting employees ensuring regular performance reviews and feedback
- Skilfully use our systems to ensure that information is recorded accurately and with attention to detail
- Accurately record and report relevant Management Information (MI) as required
- Proactively look to improve efficiency and the customer journey
- Build strong relationships with other internal teams in order to achieve mutual understanding, sharing of knowledge and discussions around continuous improvement
- Play an active part in the team, promoting a positive working culture and effective working practices, representing the company in a professional manner in line with our core values
Knowledge, Skills and Experience
- Strong leadership skills with the ability to manage, motivate and develop others
- Ability to role model behaviours and expectations
- Ability to effectively plan and control a demanding and varied workload
- Strong communication skills
- Attention to detail, and a pride in providing accurate and timely reports
- Strong problem solving and issue resolution ability
- Ability to identify areas for improvement and raise as appropriate
- Work collaboratively across the organisation
- Ability to work with integrity
- Working respectfully with colleagues and customers
- Be willing to share knowledge and experience with others across the business
Working with us you will benefit from
A key strand to our corporate mission is to provide colleagues with high levels of job satisfaction, recognition, and personal development opportunity.
- Competitive compensation package - you’ll receive a competitive salary of £30,000 (pro rata)
- Work life balance – you’ll benefit from 30 days holiday, which increases each year to a maximum of 35 days.
- Critical injury scheme – we take safety at work very seriously. There are high levels of risk mitigation in place to keep everyone safe and we take pride in the fact our safety statistics are excellent. However, you can rest assured in the event a serious injury occurred, you’ll receive support and financial assistance.
- Down to earth and welcoming culture – you’ll be part of a friendly, welcoming, and diverse team who are really looking forward to receiving the next intake of new starts.
- Future career opportunity – as we’re a large organisation covering end-to-end, meter-to-main solutions – there’s lots of opportunity to grow and progress your future utilities career further.
About us
Established in 2005, we’re a leading, nationwide, utilities infrastructure business, providing:
- innovative metering and data services
- future-proofed network construction and ownership solutions
- low carbon service offerings.
We partner with major energy suppliers and utility constructors to deliver our services to the UK's most prestigious brands and public sector institutions.
We’re committed to inclusivity and welcome applicants from all walks of life who are legally eligible to work in the UK.