Job Introduction
About us
Established in 2005, we’re a leading, nationwide, utilities infrastructure business, providing:
- innovative metering and data services
- future-proofed network construction and ownership solutions
- low carbon service offerings.
We partner with major energy suppliers and utility constructors to deliver our services to the UK's most prestigious brands and public sector institutions.
We’re committed to inclusivity and welcome applicants from all walks of life who are legally eligible to work in the UK.
Working with us you will benefit from
A key strand to our corporate mission is to provide colleagues with high levels of job satisfaction, recognition, and personal development opportunity.
- Competitive compensation package - you’ll receive a competitive salary starting of £23,664, plus the opportunity to receive an annual performance based bonus.
- Work life balance – you’ll benefit from 30 days holiday, which increases each year to a maximum of 35 days.
- Critical injury scheme – we take safety at work very seriously. There are high levels of risk mitigation in place to keep everyone safe and we take pride in the fact our safety statistics are excellent. However, you can rest assured in the event a serious injury occurred, you’ll receive support and financial assistance.
- Down to earth and welcoming culture – you’ll be part of a friendly, welcoming, and diverse team who are really looking forward to receiving the next intake of new starts.
- Future career opportunity – as we’re a large organisation covering end-to-end, meter-to-main solutions – there’s lots of opportunity to grow and progress your future utilities career further.
Key Responsibilities
- serve as the primary liaison between customers and Energy Assets, maintaining a professional and knowledgeable presence.
- oversee and proactively schedule engineering tasks, coordinating effectively between engineers and customers.
- manage and optimise engineers' diaries to ensure customer satisfaction and operational efficiency.
- ensure prompt and accurate handling of inbound/outbound emails and comprehensive note-taking for seamless workflow across teams.
- exhibit strong problem-solving skills, particularly in managing last-minute changes and scheduling conflicts.
- make tough decisions when necessary, managing challenges and dissatisfied customers with transparency and confidence.
- cultivate strong relationships with engineering teams, ensuring they have the necessary resources to complete tasks efficiently.
- collaborate with Technical Services to resolve complex issues as they arise.
What We're Looking For
- Experience in a customer-facing role, preferably with inbound/outbound calling.
- Prior planning and scheduling experience is highly desirable.
- Exceptional communication skills via phone and email.
- Adept at problem-solving and capable of taking ownership of issues.
- Strong attention to detail and a commitment to delivering high-quality service.
- Ability to manage high volumes of work in a fast-paced, pressure-filled environment
We're not just looking for an employee; we're looking for a team member who will grow with us. If this sounds like a role that would leverage your talents and career, we look forward to receiving your application.
