Job Introduction
At Energy Assets, we don’t just deliver essential multi-utility and metering services - we build trusted partnerships that power communities and shape a more sustainable future. Our people are at the heart of everything we do, and we’re proud to create a workplace where Respect, Innovation, Empowerment, Teamwork and Integrity guide how we work every day.
We’re now looking for a Customer Service Advisor to join our growing team in Darwen. If you thrive on helping others, enjoy problem-solving, and want to be part of a business that values your contribution, this could be the perfect next step in your career.
The Role
As a Customer Service Advisor, you’ll be the friendly and professional first point of contact for our customers — including major energy suppliers, directly contracted partners, and individual clients. You’ll play a vital role in ensuring every interaction reflects the high standards and trusted reputation of Energy Assets.
You’ll manage queries from start to finish, take ownership of resolutions, and help continuously improve the customer journey by spotting opportunities to make our processes even better.
What You’ll Be Doing
Acting as a key point of contact for customers, representing Energy Assets professionally and confidently
Resolving customer queries efficiently via phone and email, ensuring a smooth and positive experience
Managing complex or challenging situations with honesty, empathy, and sound judgement
Logging and tracking enquiries accurately, giving customers a clear single point of contact
Working closely with internal teams to ensure issues are escalated and resolved appropriately
Using our systems to maintain high standards of accuracy, communication, and workflow
Contributing ideas to improve efficiency, service quality, and the overall customer journey
Supporting reporting and analysis to help the business make informed decisions
Taking part in team meetings, training, and continuous improvement initiatives
What We’re Looking For
Experience in a customer service or customer-facing role (desirable, but not essential)
A confident and friendly communication style, both written and verbal
Strong problem-solving skills and a sense of ownership over your work
Excellent attention to detail and pride in delivering high-quality service
The ability to stay organised and calm in a fast-paced, high-volume environment
A collaborative mindset and a positive, respectful approach to teamwork
Why Join Energy Assets?
Be part of a respected, growing organisation in the energy and utilities sector
Work in a supportive, inclusive team that values your ideas and development
Gain exposure to a diverse customer base and industry-leading services
Opportunities to grow your skills, knowledge, and career within the Group
A workplace culture built on trust, collaboration, and continuous improvement